Shipping policy
At PeaksUnion, we strive to ensure your ski goggles and accessories arrive safely and on time. However, shipping can sometimes present challenges beyond our control. Please read our shipping policy carefully to understand our processes and responsibilities.
Processing Time
• Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.
• You will receive a confirmation email with tracking details once your order is shipped.
Shipping Options and Timeframes
• We partner with reliable shipping carriers to offer standard and express delivery options. Estimated delivery times vary depending on your location and the selected shipping method.
• Estimated Delivery Times:
• Domestic: 5-10 business days
• International: 10-20 business days (customs may cause delays)
Shipping Delays and Liability
• Once your order is handed over to the carrier, PeaksUnion is not responsible for delays caused by the shipping provider, customs, weather, or unforeseen circumstances.
• If your shipment is delayed, please contact the carrier directly with your tracking number for assistance.
Lost or Damaged Shipments
• Lost Packages: If your package is marked as delivered but you cannot locate it, please contact the carrier immediately. PeaksUnion is not responsible for lost packages after they have been marked as delivered.
• Damaged Shipments: If your package arrives damaged, please email us at crew@peaksunion.com with photos of the damage within 48 hours of delivery.
Incorrect Shipping Information
• Please double-check your shipping address at checkout. PeaksUnion is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.
Customs and Duties
• International shipments may be subject to customs duties or import taxes, which are the responsibility of the customer. PeaksUnion is not liable for any additional charges incurred during customs clearance.
Contact Us
If you have any questions or concerns about your order, please contact us at crew@peaksunion.com. We’ll do our best to assist you and ensure you have a smooth experience.